Call now: 0845 8688398

Support Services

We provide a number of support methods to all of our customers.

Our web hosting support team prides itself on being fast, knowledgeable and 100% based here in the UK. No matter what time of day (or night) you send us a support query, we are here to investigate the problem, find a solution and make sure the solution works. Once this is done, we will send you a response detailing the issue and how to fix it. As well as our customer support team, we have an extensive web hosting support database covering all the most common queries and issues enabling you to find a solution as quickly as possible. We have hundreds of answers to even the most complex problems and our support database is updated every day.

We can help you manage your Control panel wherever you are with an iPhone app. Free apps are available to view disk usage and other information. A number of very cheap apps are also available to allow you to administer your account.

Our support teams are 100% UK based. Training outside of the UK or working in outsourced teams just doesn't work as well in our opinion. Quality of service is far more important to us than saving a few pounds.

 

 

 


System Status

  • up.jpg Shared HostingUptime: 100%, Last recorded downtime: never

    Web server is running and available! (Port 80)

  • up.jpg Outgoing EmailUptime: 100%, Last recorded downtime: never

    SMTP mail server is running and available! (Port 25)

  • up.jpg Incoming EmailUptime: 100%, Last recorded downtime: never

    POP3 mail server is running and available! (Port 110)

  • up.jpg MySQL DatabasesUptime: 100%, Last recorded downtime: never

    MySQL server is running and available! (Port 3306)

  • Log a Support Call Call us on 0845 8672709 or log a support ticket in our Support System >>

Access Nagios Monitoring

Nagios give a Red, Amber, Green highlight to show whether your website is running or not. It can check for specific text to make sure your site is showing what it should. Access Nagios >>

Access Cacti Monitoring

Cacti graphs the availability and response times of your site, we run a super-fast network and this shows it. Use cacti to identify any performance problems.
Access Cacti >>

What our customers say...

We've been very impressed with the service we've received over the last few years. Any queries have been dealt with speedily, our business is so reliant on email yet we're relaxed knowing it's in your hands. Thanks again.

- Jacqui C

Who says it?

Fieldwork Light (Research) Limited
The Lodge House20 Outwood walk
Horsforth
West Yorkshire
Web: Fieldwork Light (Research) Limited